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Hi-Rez Studios Suspension/Ban Policy

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Question

What is Hi-Rez's policy on bans and suspensions?

Answer

"For online games, community is everything. In real life, when people gather in a neighborhood bar, a loud, belligerent blowhard makes you want to leave the bar. So you expect the bouncer to throw him out. He can go to a public park for freedom of expression. On the Internet it's harder to monitor but the goal is the same - a positive community so people want to be there."  - Todd Harris, Hi-Rez Studios COO

We track and manage various in-game offenses in our games to try to maintain a fun, friendly in-game community. We apply suspensions for any of the following offenses: leaving, harassment, intentional feeding.

  • 1st offense= 3 day ban

  • 2nd offense= 7 day ban

  • 3rd offense= 14 day ban

  • 4th offense= 30 day ban

  • 5th offense= 1 year ban

Any of the following offenses results in an immediate permanent ban: hacking, fraudulent purchases, impersonating a Hi-Rez employee, account sharing, or death threats.

Account sharing will result in a permanent ban on the account that was shared as well as a normal suspension, as described above, for the main accounts of any players that used the shared account.

Any of the following offenses will result in a suspension and a warning: abusive language that targets race, belief system, sexual orientation, or any specific group of people.

Future offenses of this type will result in an immediate and permanent ban.

Suspensions or bans may also be applied for specific violations of the EULA or Terms of Service. Visit www.hirezstudios.com/legal for specifics.

If you have any questions regarding a ban, please contact the support team; however, be aware that all bans are human-reviewed before put in place and reliability is determined through various logs and back-end detection systems. All suspensions and bans are at the discretion of Hi-Rez Studios staff.

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