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Hi-Rez Patcher Troubleshooting

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Question

I am having problems with the launcher/patcher. What do I do?

Answer

I am stuck updating the game.

  1. Temporarily disable your anti-virus software. Such software can often conflict with the installation/update process.
  2. If you installed the game client from our website: Right click the game icon. Select the 'Run as administrator' option.
  3. If you installed the game client through STEAM: Exit out of STEAM completely. Right click icon to launch STEAM and select the 'Run as administrator' option.
  4. In the launcher, click the gear icon in the bottom left of the login window.
  5. Click "Troubleshoot"
  6. Next, click "Restart Service."
  7. Launch the appropriate game patcher.

If you are still experiencing issues after doing the above, please contact Customer Support.

The game installed, but I have no desktop shortcut to launch from.

  1. In the launcher, click the gear shift in the bottom left of the login window.
  2. Click "Troubleshoot"
  3. Select the game that is missing the shortcut.
  4. Click "Create Shortcut" in bottom right.
  5. This will place a new shortcut to that game on your desktop.

I am having a different problem from the ones listed above.

  1. In the launcher, click the gear shift in the bottom left of the login window.
  2. Click "Troubleshoot"
  3. Click "Create Support Case" and then enter your information in the fields. To ensure a timely response, make sure to include a description of the issue you are experiencing.
  4. Click "Create Support Case" to send us a support ticket with your information.

I am stuck at "Smite is checking for software updates"

Run the .NET Repair Tool from Microsoft, found here: https://www.microsoft.com/en-us/download/details.aspx?id=30135

None of the above worked for me

Try downloading and running the following repair tool: http://cds.q6u4m8x5.hwcdn.net/Installs/PatcherRepairTool.exe

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